The following Purchase Conditions regulate the acquisition of items through the website https://laranitadeoro.com (hereinafter the "Website") that sells and advertises products from Gonzalo Sáez Serrano.

Access to the Website grants you the status of "User", understanding as a User anyone who uses the Website to obtain information about the items offered, to register, or to place an order (hereinafter, an "Order").

1.1 Get to Know Us

The items on the Website are made available to you by Gonzalo Sáez Serrano with registered office at Av. El Arcángel s/n (Dentro del CC El Arcangel) Local A14 Córdoba, Córdoba 14010 Spain, provided with Tax Identification Number 30468666Z and with the following contact email: laranitadeoro@hotmail.com

1.2 Acceptance of the Purchase Conditions

We recommend that you carefully read these Purchase Conditions before placing an Order. The use of the Website or the placing of an Order by any User implies full acceptance of these Purchase Conditions, the Privacy and Cookies Policy, and the Legal Notice, which are available on the Website.

If you have any questions related to the Purchase Conditions, the Privacy and Cookies Policy, or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to exit the Website and not place any Orders. If you place an Order on behalf of a company, you must know that it will be bound by the same.

The use of the Website or making a purchase through it implies full acceptance of these Purchase Conditions, which may be modified by Gonzalo Sáez Serrano at any time, so the applicable conditions at all times will be those published on the Website.

2. USE OF THE WEBSITE.

2.1 Access to the Website

The Website is freely accessible and free of charge, and generally does not require prior subscription or registration on the Website. However, to place an order, it may be necessary for you to register beforehand.

By using the Website, you agree to use it, its contents, and its services in accordance with the Legal Notice, applicable legislation, public order, and good customs, and not to use it in a way that is aimed at damaging, disabling, and/or overloading the Website, or that may in any way prevent its normal use and operation.

At Gonzalo Sáez Serrano, we make a continuous effort to keep the Website running smoothly and to keep the content updated. However, at Gonzalo Sáez Serrano, we cannot guarantee the complete availability and continuity of access to the Website, or the updating of its content.

2.2 Registration

As mentioned before, to place an Order, we may ask you to provide certain registration data or other information. By proceeding with the registration, you agree to:

• provide true, accurate, current, and complete information in the registration form; and
• promptly maintain and update this information to keep it true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account, cancel an Order, and even deny you current or future use of the Website. The processing of personal data that you provide to us through the registration form will be governed by our Privacy and Cookies Policy.

2.3 Limitations on the Use of the Website

By using the Website, you agree not to:

• Perform actions that may alter, damage, interrupt, or harm our electronic systems or those of third parties; as well as not to hinder other users' access to the Website and its services by massively consuming the computer resources through which we provide our services.
• Attempt to access other users' email accounts or restricted areas of Gonzalo Sáez Serrano's or third parties' computer systems and, where appropriate, extract information.
• Infringe on our intellectual or industrial property rights or the rights of third parties.
• Reproduce, copy, distribute (or any other form of public communication), transform, or modify the content published on the Website.
• Use any robot, spider, or other automatic device, process, or means for any purpose, including monitoring or copying any material from the Website.
• Circumvent any measures we may take to prevent or restrict access to certain areas of the Website.
• Attempt in any other way to interfere with the proper functioning of the Website.

In addition, by placing an Order through it, you agree to:

• Use the Website only to place Orders that are legally valid.
• Not place any false or fraudulent Orders. If for any reason we believe that such an order has been placed, we are authorized to void it and inform the relevant authorities.
• Provide us with contact and billing information truthfully and accurately, as failing to do so may result in us being unable to process your order.
• When placing an Order through the Website, confirm that you are of legal age and have the legal capacity to enter into contracts, especially regarding purchases made through the Website.

2.4 Security and password

Your password is for your personal use and you should not share it with anyone or provide any other person with access to the restricted areas of the Website or any part of it using your username, password, or other security information.

If there is any unauthorized access or use related to your username or password, you must notify us immediately. We may cancel or block your account to protect you, Gonzalo Sáez Serrano, or other users.

3. ORDERS

You can place Orders through the Website by accepting these Purchase Conditions and the Privacy and Cookie Policy.

3.1 Placing an Order

To place an Order, you must follow the online purchase procedure and confirm your Order to complete it. After this, you will receive an email confirming that we have correctly received the Order along with all the corresponding information.

If you do not receive the Order confirmation, please check that the payment has been made correctly in your bank account. If the payment is confirmed, check your spam or junk mail folder. It should be there. Otherwise, feel free to contact us using any of the contact methods indicated in the Customer Service section.

All personal data or information you provide us to place an Order will be processed in accordance with the Privacy and Cookies Policy.

3.2 Modify an Order

If you notice an error in any of the data you have entered when placing the order, you can contact us using any of the contact methods indicated in the Customer Service section and we will do our best to correct it.

3.3 Product Availability

All Orders are subject to product availability, so if we are unable to supply an item due to any difficulty in the supply of products or in the stock, we will proceed to refund any amount you have paid.

4. PRICE

4.1 Amounts

The prices applicable to the products are those indicated on the Website at the time of formalizing the Order, and exclude shipping costs that will be added to the final price of the order.

The final price shows the total price, including taxes such as VAT (Value Added Tax) or any other indirect tax applicable, as required by consumer protection regulations.

Any additional costs that are passed on to the customer will be broken down clearly before confirming the order, such as shipping costs.

In the event that, due to the nature of the product, the costs cannot be broken down accurately, the essential characteristics of the products will be detailed so that the customer can make a purchase decision with all the necessary information.

4.2 Payment

Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step, and you will also be informed of the accepted payment methods. In any case, the choice of payment method is made during the purchase process on the corresponding screen at no additional cost.

In the event of any unauthorized or fraudulent charges on the card used for purchases, we ask you to notify us as soon as possible through the usual contact methods so that we can take appropriate action.

4.3 Payment methods

To place an Order, you must provide a payment method. The Website may redirect you to third-party platforms to complete the payment for the Order using any of the payment methods you have selected.

The accepted payment methods at https://laranitadeoro.com are: Debit card, Credit card. Payment method providers or issuers may implement anti-fraud measures that may result in the rejection of certain types of transactions over which we have no control, so Gonzalo Sáez Serrano is not responsible for the application of such security policies.

You can update your payment methods through your account or by contacting us using any of the contact methods indicated in the Customer Service section. After each update, for recurring purchases, you authorize us to continue charging you through the relevant payment method.

4.4 Invoices

When making your purchase, you can indicate if you wish to receive the invoice in electronic format. If you ever prefer to receive it on paper, just let us know through any of our customer service channels and we will send it to you at no additional cost.

4.5 Promotions and discounts

At Gonzalo Sáez Serrano, we may launch promotional campaigns at any time or apply discounts to our products or services. These campaigns will be available for the period expressly indicated in the promotion itself or while they are published on our website.

Unless stated otherwise, promotions and discounts are for single use, not cumulative, and subject to availability. At Gonzalo Sáez Serrano, we reserve the right to cancel any order if we detect an obvious error in the published price or if there is unauthorized, fraudulent, or non-compliant use of the promotion conditions.

5. SHIPPING

5.1 Shipping methods

During the purchasing process, we will inform you if the shipment can be made to the address you have provided, as well as the available shipping options and their corresponding rates. Currently, we have the following shipping methods available:

Shipping Method	Delivery Time	Rate
Envío Estándar	2-3 días	13,00€ + IVA

To complete your order, you must confirm the selected shipping method. We will do our best to deliver it within the estimated timeframe and without undue delays. However, this timeframe is indicative and may be altered by causes beyond our control, such as adverse weather conditions, logistical incidents, or periods of high demand, including sales, promotions, and special campaigns.

5.2 Deliveries

For the purposes of these Purchase Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the moment you or a third party authorized by you acquire physical possession of the products, which shall be evidenced by signing the receipt of the order at the agreed delivery address.

In the event that delivery is not possible due to the recipient's absence, the transport agency will contact you through the usual means to indicate the next steps for the delivery to be made.

6. RETURNS AND WITHDRAWAL.

6.1 Returns

Have you changed your mind? No problem. In accordance with the European Union legislation on consumer protection, you have the right to withdraw from all or part of your Order for any reason within 14 calendar days from the date of receipt thereof.

To initiate the return process, follow the instructions available on the Website or contact us through the usual channels provided in the Customer Service section of these Purchase Conditions. You can use the withdrawal form template that we provide at the end of these Purchase Conditions in ANNEX 1 to exercise the right of withdrawal, although it is not mandatory.

6.2 Refunds

When making a return in exercise of your right of withdrawal, we will refund the value of the Order, including delivery costs, if any, although different delivery methods other than the ordinary one will not be included in the refund. Additionally, if you wish to keep part of the Order, we will not refund the shipping costs.

We reserve the right to withhold the refund until the receipt of the Order and to process the refund within a maximum period of 14 days from when we have received it. The refund will be made using the same payment method you used to place the Order. If you have not received the refund within this period, please contact us and we will assist you.

When making a return, we will refund the full amount of any item from an Order as long as it has not been damaged, soiled, washed, altered, or used in any way that reduces the value of the item. Please return the item using and including all its original packaging, instructions, and any other accompanying documents if applicable.

6.3 Exceptions

The right of withdrawal does not apply to products that:

• Due to their nature, may deteriorate or expire rapidly;
• Are sealed and cannot be returned for reasons of health protection or hygiene once the seal has been removed; and
• Are personalized.

6.4 Returns of defective items

Is there a problem with one of the items in the Order? In accordance with applicable European Union consumer protection legislation, all products must be free from defects, meaning they must conform to the sales contract, be suitable for the intended use, and function like any other product of the same type.

Depending on the product and the defect the item has, we offer you the option to repair it or replace it with a new one. If this is impossible or generates disproportionate costs, we will offer you a price reduction or a refund, whichever you prefer.

During the 3 years following the date of receipt of the Order , you may return the items in case they have a manufacturing defect, but not in cases where the defect arises from misuse of the product, improper or inadequate use, or damage caused by impacts.

To proceed with a return of a defective product, please contact us through the channels we provide.

We ask that whenever possible, you check the Orders at the time of receipt so that in case of any incident, you can contact us as soon as possible and we can provide you with a solution.

7. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service through any of the following means:

• Email: laranitadeoro@hotmail.com
• Postal address: Av. El Arcángel s/n (Dentro del CC El Arcangel) Local A14
• Schedule: Lunes a viernes: 10:00 – 21:00 | Sábado: 10:00 – 15:00 y de 17:00 – 21:00 | Domingo: 11:00 – 14:00

We will assist you and provide a response as soon as possible and in any case within a maximum period of one month.

8. LIMITATION OF LIABILITY

8.1 About the information.

The content of the Website is of a general nature and is for informational purposes only, without guaranteeing its completeness, correctness, validity, or usefulness for a specific purpose.

We make every effort to accurately display and describe the attributes of our products on the Website, however, the color or measurements are only approximate values, so we do not guarantee the actual measurements or colors of the item you receive as they may vary depending on the material used in its manufacture.

If you are not satisfied with the item you have ordered, there is no problem, you can return it.

8.2 About third-party linked content and services.

We provide links to third-party websites, platforms, and content to provide and manage Orders, and it is your responsibility to read and accept the terms and conditions and privacy policies published on such linked websites or applications.

In no case does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply the recommendation or promotion of the linked sites or their content by Gonzalo Sáez Serrano. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.

In any case, we will proceed to immediately remove any link when the content to which it redirects may contravene national or international legislation, morality, or public order. Therefore, if you believe that there is a linked website with illegal or inappropriate content, we ask you to inform us so that we can take the appropriate measures.

8.3 Web availability

We have adopted, and will continue to adopt, whatever measures are necessary, within our means and those of the state of technology, to ensure the correct functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages that may be caused to you or third parties due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

8.4 Dangerous products

All products available at https://laranitadeoro.com comply with the safety requirements established by Regulation (EU) 2023/988 on General Product Safety. If you believe that any product may be dangerous because it could pose a risk to the health and safety of users, please contact us via the following email: laranitadeoro@hotmail.com.

9. Reviews and Ratings

Gonzalo Sáez Serrano allows Users who have placed an Order to share their experience through reviews, ratings, and comments (hereinafter, the "Reviews"). These Reviews are intended to help other Users make informed decisions.

By submitting a Review, the User expressly agrees to these Purchase Conditions, the Legal Notice, and the Privacy and Cookies Policy, and declares that:

• Is of legal age.
• Is the original author of the content or has the necessary authorizations for its publication.
• The Review reflects a real personal experience, either their own or that of people in their environment about whom they have authorization to share such experience.
• Has not received any payment, gift, incentive, or consideration for issuing the Review, except in the case of sponsored reviews or those resulting from official commercial agreements with Gonzalo Sáez Serrano, which will be clearly identified as incentivized content or promotional collaborations.
• The content does not infringe on third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
• Does not include personal data (such as full names, addresses, emails, phone numbers, order numbers, or similar identifiers) of oneself or third parties.
• Refrains from including images or references to minors.
• Waives all moral rights that may arise from the publication of the content.
• Agrees that, when required by the system, a pseudonym may be requested, which may be visible alongside the Review.

9.1 Moderation and publication

The Reviews may be reviewed by Gonzalo Sáez Serrano, both through the implementation of automated systems and by manual methods, before or after their publication. Likewise, Gonzalo Sáez Serrano reserves the right to delete or reject them, in whole or in part and without prior notice, if:

• They are false, misleading, inaccurate, or not based on a real experience.
• Contain offensive, defamatory, threatening, discriminatory, sexist, racist language, or incite hatred or violence.
• Include advertising, spam, links, prices, external comparisons, or other commercial purposes.
• Contain viruses or potentially harmful technical elements.
• Refer to issues unrelated to the evaluated Order, such as payment problems, returns, or other incidents (for these, the enabled contact channels should be used).
• Contain any type of personal data or sensitive data in accordance with Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
• Constitute attacks on other Users or other Reviews.

Although Gonzalo Sáez Serrano may correct spelling or formatting errors that do not alter the content, as well as remove personal data included by mistake, both positive and negative Reviews that meet these requirements will be published under the same moderation criteria. Likewise, each User may publish only one Review for each Order placed.

9.2 Verification and publication of reviews

When Gonzalo Sáez Serrano can verify that the Review corresponds to an Order actually placed, through the Order number, the email linked to the account, or another technical validation mechanism, such Review may be displayed as "verified" and the User will be informed of the verification method applied.

Reviews may come from Users who have placed an Order directly on Gonzalo Sáez Serrano as well as from third-party websites, in which case their origin may be indicated.

Once published, Gonzalo Sáez Serrano will inform Users about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.

9.3 Rights to use Reviews

The User grants Gonzalo Sáez Serrano, free of charge, a non-exclusive and unrestricted license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.

This license does not grant the right to remuneration and will remain valid as long as the content remains useful for the purposes described.

9.4 Withdrawal, modification, and revocation

The User may request at any time the withdrawal, anonymization, or modification of their Review by contacting through laranitadeoro@hotmail.com. They may also revoke the consent granted for its use, without prejudice to the treatments already carried out in accordance with the law.

9.5 Responsibility

The User shall be solely responsible for the content of their Review and for any legal consequences arising from it. Reviews reflect the personal opinions of their authors, therefore they do not constitute statements or warranties of Gonzalo Sáez Serrano, which disclaims all responsibility regarding their truthfulness, accuracy, or usefulness.

10. MISCELLANEOUS PROVISIONS

10.1 Force Majeure

The performance by Gonzalo Sáez Serrano of all or part of its obligations shall be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays compliance. Shall be considered as such, in particular, without limitation: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to it.

If a fortuitous event or force majeure occurs, we will inform you within 10 days of its occurrence. In the event that such suspension extends beyond a period of 30 days, you will have the option to terminate the current Order and then proceed with its refund under the conditions provided in these Purchase Conditions.

10.2 Independence and Integrity of Clauses

The illegality, invalidity, or ineffectiveness of any of the clauses forming part of these Purchase Conditions shall not affect the effectiveness of the rest, provided that the rights and obligations are not fundamentally affected. Such clauses shall be replaced or supplemented with others that, being in accordance with the law, serve the purpose of those replaced.

10.3 Modification of Purchase Conditions

These Purchase Conditions were last updated on 02/10/2025. We may revise and update these Purchase Conditions at any time and will notify you through the usual channels, but they will not take effect regarding material elements until 14 days after being published.

10.4 Applicable Law and Jurisdiction.

The access and use of https://laranitadeoro.com will be governed by the provisions of Spanish legislation. Any dispute or controversy will be resolved by the courts and tribunals of Córdoba with express waiver of any other jurisdiction that may correspond to you, except in the case that you are considered a consumer, in which case the jurisdiction will lie with the courts and tribunals of your domicile.

---

ANNEX I

Withdrawal form template

(only complete and return this form if you wish to withdraw from the contract)

To the attention of Gonzalo Sáez Serrano, Av. El Arcángel s/n (Dentro del CC El Arcangel) Local A14 Córdoba, Córdoba 14010 and email address: laranitadeoro@hotmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods or provision of the following service:

• Ordered on/received on (*)
• Name of the consumer: (*)
• Address of the consumer: (*)

Consumer's signature (only if this form is submitted on paper)

Date: (*) You can delete what is not applicable.