Privacy and Cookies Policy

General information

This Privacy and Cookies Policy is applicable to all personal data that you, as a user, (understanding user as any natural person accessing the website) provide to Teranka Formentera in your use of, hereinafter the "website".

The purpose of this Privacy and Cookies Policy is to provide you with information about the use of the personal data we process, as well as to provide you with information about your rights under the General Data Protection Regulation and the Organic Law on Data Protection and Guarantee of Digital Rights.

Who is the data controller?

The entity responsible for the processing of personal data collected through this website is Teranka Formentera, with VAT number B87932109 and registered office at Hotel Teranka Carrer San Agusti Km 10.7 Playas des Arenals Antiguo Hotal Santi . Formentera, Ibiza 07872.

Why do we ask for your data?

Purpose Description Data
To get in touch with the user Handling enquiries made through the contact form, complaint form or other customer service channels.
Newsletter sign-up Manage the subscription to the newsletter, which may include receiving personalised information about other products and services by those means authorised in the sign-up form (SMS, e-mail, etc.). You can unsubscribe from the newsletter at any time.

Our legal basis for the processing of personal data is as follows:

How long will we keep your data?

The personal data that we collect through the website will be processed and retained for the time necessary to execute the purpose for which they have been collected.

More specifically, the data we collect for the development and execution of a contract with you will be kept for as long as the contractual relationship remains in force, while the personal data we collect in the exercise of a legitimate interest or with your consent will be kept only for the time necessary to fulfill the purpose for which they were collected.

After the period of time strictly necessary for the performance of the purposes described above, we will retain personal data for a further period of time, until the statute of limitations has expired for all actions that may arise from our liability arising from each of the processing operations.

Do we share your data with third parties?

In order to carry out the purposes described above, it is necessary for us to give access to your personal data to other service providers, who will act as our data processors, such as:

We have signed an agreement with the companies acting as data processors, which governs the management and processing of users' personal data, as well as the adequacy of the security measures implemented.

In those cases where we have to make transfers to third parties with headquarters or servers outside the European Union, or the European Economic Area (Iceland, Norway or Liechtenstein), and the European Commission has not issued an Adequacy Statement on this country, or we do not have a Binding Corporate Rules, we will comply with the provisions for these cases by the European Commission to provide you with appropriate safeguards, by signing the standard contractual clauses or by collecting your informed consent.

If you would like more information about the transfer of personal data to countries outside the EU/EEA, you can contact us via the following email address:

When these companies have their headquarters or servers in the United States, you should be aware that the United States has not received an Adequacy Statement, so it is possible that the standards of protection of your personal data may not be the same as those provided for in the European regulations. In this regard, by continuing to use the services or the website, you consent to the processing of your personal data in the United States.

What are your rights?

You may exercise the following rights at any time and at no charge:

You may exercise these rights by sending an e-mail to the following address, indicating the right you wish to exercise, accompanied by a document proving your identity, or by using the following forms:

If we do not fully respect these rights as the data controller, we inform you that you can file a complaint with the supervisory authority on data protection to the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001- Madrid or at the email address

Confidentiality and security measures

Teranka Formentera, as we are committed to respecting the confidentiality of users' personal data and to using them in accordance with the purposes for which they have been collected.

We have adopted all the technical and organizational security measures appropriate to the nature of the data being processed and required by data protection regulations.


A cookie is a small text file that websites install on the devices of the users who visit them. Cookies are generally used to make websites work, or to do so more efficiently, and to collect information about it's use.

Cookies can be classified as follows:

What cookies do we use?

The following table explains the cookies we use and for what:

Name Function Owner Domain Duration
wp-wpml_current_language Strictly Necessary WPML session
_abck Strictly Necessary Akamai session
ak_bmsc Strictly Necessary Akamai session
bm_sz Strictly Necessary Akamai session
triptease-user-id Behavioural advertising Epsilon 365d
triptease-session-id Strictly Necessary 7h
wp-wpml_current_language Strictly Necessary Polylang session
_ga Analysis or measurement Google 729d
_ga_KHJTJ2W52Y Analysis or measurement Google 729d
_ga_1FFN3V10NQ Analysis or measurement Google 729d
_fbp Behavioural advertising Facebook 89d
_gcl_au Strictly Necessary Google 89d
_gid Strictly Necessary 23h
_gat_UA-232228338-1 None 45s
_fbp Behavioural advertising Facebook com session

You can change your cookie preferences at any time with the Set Cookies tool. You may need to refresh the page for the setting to take effect.

Deleting cookies

Most web browsers allow some control of most cookies through the browser settings. You can set cookies in the most common browsers by following their instructions:

To find information related to other browsers, you can visit the relevant browser's website.

This Privacy and Cookies Policy was last updated on 01/02/2024, Teranka Formentera reserves the right to update and modify some parts of it to adapt it to new legislation and jurisprudence, so we recommend you review it periodically.