Terms and Conditions of Purchase

These Purchase Conditions govern the acquisition of items through the website https://demarques.es (hereinafter the “Website”) which sells and advertises products from Demarques.es. Access to the Website grants you the status of “User,” understood as anyone who uses the Website for the purpose of obtaining information about the items offered, to register, or to place an order (hereinafter, an “Order”).

1.1 Get to Know Us

The items on the Website are made available to you by EL RASTRILLO DEL MARQUES 22 S.L. with registered office at C. Juan Alvarez Mendizabal nº 76, piso 4º A Madrid, Madrid 28008, provided with Tax ID (C.I.F.) B82910209 and registered in the Commercial Registry in Volume 16332, Folio 23, Sheet M-277388, Entry 1 and with the following contact email: info@demarques.es

1.2 Acceptance of the Purchase Conditions

We recommend that you read these Purchase Conditions carefully before placing an Order. The use of the Website or the placing of an Order by any User implies full acceptance of these Purchase Conditions, the Privacy Policy and Cookies, and the Legal Notice, which are available on the Website.

If you have any questions related to the Purchase Conditions, the Privacy Policy and Cookies or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to leave the Website and not place any Order. If you place an Order on behalf of a company, you should know that the company will be bound by the same.

The use of the Website or making a purchase through it implies full acceptance of these Purchase Conditions, which may be modified by Demarques.es at any time, so that the conditions applicable at any given time will be those published on the Website.

2. USE OF THE WEBSITE.

2.1 Access to the Website

The Website is free and open access, and generally does not require prior subscription or registration on the Website; however, to place an order you may be required to register beforehand.

In your use of the Website, you agree to use it, its content, and its services in accordance with the Legal Notice, applicable law, public order, and good customs, and not to use it in a way intended to damage, disable, and/or overload the Website, or that may in any way prevent the normal use and operation of the same. At , we make a continuous effort to keep the Website functioning well, maintaining updated content. However, at we cannot guarantee the complete availability and continuity of access to the Website, or the updating of its content.

2.2 Registration

As mentioned, to place an Order, we may ask you to provide certain registration data or other information. By continuing with the registration you agree to: provide true, accurate, current, and complete information in the registration form; and maintain and promptly update this information so that it remains true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account, to cancel an Order, and even to deny you current or future use of the Website. The processing of personal data you provide through the registration form will be governed by our Privacy Policy and Cookies.

2.3 Limitations on Use of the Website

By using the Website you agree not to:

Additionally, when placing an Order through the Website, you agree to:

Provide us with truthful and accurate contact and billing information, as otherwise, we will not be able to process your order.

By placing an Order through the Website, you confirm that you are of legal age and have the legal capacity to enter into contracts, especially regarding purchases made through the Website.

2.4 Security and password

Your password is for your personal use and you should not share it with anyone nor should you allow any other person access to restricted areas of the Website or any part of it using your username, password, or other security information.

If there is any unauthorized access or use related to your username or password, you must notify us immediately. We may cancel or block your account to protect you, EL RASTRILLO DEL MARQUES 22 S.L., or other users.

3. ORDERS

You may place Orders through the Website, for which it is necessary that you accept these Purchase Conditions and the Privacy Policy and Cookies.

3.1 Placing an Order

To place an Order, you must follow the online purchase procedure and confirm your Order to complete it. After this, you will receive an email confirming that we have correctly received the Order along with all the corresponding information.

If you do not receive the Order confirmation, check that the payment has been correctly made in your bank account. If the payment is confirmed, check your junk or "spam" mail. It should be there. In any other case, do not hesitate to contact us using any of the contact methods indicated in the Customer Service section.

All personal data or information you provide us to place an Order will be processed as established in the Privacy Policy and Cookies.

3.2 Modify an Order

If you detect that there is an error in any of the data you have entered when placing the order, you can contact us using any of the contact methods indicated in the Customer Service section and we will do our best to correct it.

3.3 Product Availability

All Orders are subject to product availability, so if we are unable to supply you with an item due to any difficulty regarding product supply or stock, we will proceed to refund any amount you have paid.

4. PRICE

4.1 Amounts

The prices applicable to the products are those indicated at any given time on the Website on the date the Order is placed, and exclude shipping costs which will be added to the final order price.

The final price shows the full price, including taxes such as VAT (Value Added Tax) or any other indirect tax that applies, as required by consumer protection regulations.

Any additional costs charged to the customer, such as shipping costs, will be clearly itemized before confirming the order.

In cases where, due to the nature of the product, costs cannot be precisely itemized, the essential characteristics of the products will be detailed so that the customer can make a purchase decision with all the necessary information.

4.2 Payment

Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step; you will also be informed of the accepted payment methods. In any case, the choice of payment method is made during the purchase process on the corresponding screen at no additional cost.

If there is any unauthorized or fraudulent charge on the card used for purchases, we ask that you notify us as soon as possible through the usual contact methods so that we can take appropriate action.

4.3 Payment Methods

To place an Order you must provide a payment method. The Website may redirect you to third-party platforms to formalize the payment of the Order using any of the payment methods you have selected.
Payment method providers or issuers may adopt anti-fraud measures that result in the rejection of certain types of transactions over which we have no control, so EL RASTRILLO DEL MARQUES 22 S.L. is not responsible for the application of such security policies.

You can modify your payment methods through your account or by contacting us via the email or CONTACT EMAIL. After each update, if it is a recurring purchase, you authorize us to continue charging you through the relevant payment method.

4.4 Invoices

When making your purchase, you can indicate if you wish to receive the invoice in electronic format. If at any time you prefer to receive it on paper, you just have to notify us through any of our customer service channels and we will send it to you at no additional cost.

5. PAYMENT

Once you have selected all the items you wish to purchase, they will have been added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step; you will also be informed of the accepted payment methods. In any case, the choice of payment method is made during the purchase process on the corresponding screen at no additional cost.

You must notify us, if applicable, of any unauthorized or fraudulent charges on the card used for purchases, by email or phone, as soon as possible so that we can take appropriate action and protect you and other users. Payment method providers or issuers may adopt anti-fraud measures that result in the rejection of certain types of transactions. At EL RASTRILLO DEL MARQUES 22 S.L., we are not responsible for the application of such security policies.

If you wish to receive the invoice in electronic format, you can check the checkbox shown during the purchase process. Additionally, if you wish to receive the invoice in paper format, you can request it from Customer Service by calling +34 915446582 or sending an email to gestioncomercial@demarques.es and we will send it to you at no associated cost.

6. DELIVERY

To formalize the order, it is necessary to accept the pre-established shipping method. On our part, we will send it to you without undue delay and according to the timeframe established by the shipping provider from the date of order confirmation. And within a maximum period of 30 calendar days.

For the purposes of these Purchase Conditions, "delivery" or that the order has been "delivered" will be understood to have occurred at the moment you or a third party indicated by you acquires physical possession of the products, which will be evidenced by the signature upon receipt of the order at the agreed delivery address. The delivery time of the products will vary depending on the supplier and whether the product is already manufactured or, on the contrary, is made to order. The expected delivery time for your order is specified on each product’s page, as well as in the final step of your purchase.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note that deliveries will not be made on Saturdays or Sundays.

We work with different transport companies to always offer the best service. The transportation of bulky and heavy furniture will be carried out by specialized agencies. When purchasing bulky furniture or objects with home delivery, the buyer must mention any obstacles to delivery through normal access routes (stairs, elevator, doors on the landing) in the order remarks and remind them when notified of the delivery. The buyer must verify prior to ordering, particularly regarding the product specifications in terms of size and volume, that these can be transported through the access routes to the delivery location. In the event that the furniture cannot be brought up to the customer's home by elevator or stairs, the hiring of a crane for lifting via the facade will be the customer's responsibility.

The furniture assembly option does not include mounting shelves, mirrors, bed headboards, vinyls, or generally any product that can be anchored or glued to the wall; nor does it include the assembly or installation of lamps.

The inability of demarques.es carriers or contracted agencies to deliver the products on the agreed date, in case of the buyer's absence or lack of information about the need to use specific delivery methods, may result in the payment of additional delivery costs and/or the cancellation of the order by demarques.es. The cost of this second delivery or contracting of additional services may range between 50 and 300 euros depending on the customer's address.

6.1 Home delivery:

Due to the type of product, handling and shipping costs, as well as the risks of breakage during transport; Demarques does not make deliveries in all Spanish provinces. At the moment you enter your address in the shopping cart, you can see if your province has a delivery service.

Each product sheet indicates the available shipping methods for that item, which are detailed below:

a) Delivery by courier agency

Your order will be delivered to the street level, at the entrance door of the building or the residence indicated as the shipping address. The delivery is made by a single person and does not include access to the interior of the home, carrying the order up stairs or elevators, or placing the product inside the home.

Likewise, this service does not include unpacking the product, assembling the furniture, or removing the packaging materials, these tasks being the responsibility of the customer. This delivery method is only available for orders whose total weight does not exceed 40 kg and is carried out from Monday to Friday, without the possibility of scheduling a specific day or time slot.

For orders under €200, the shipping cost is €19.90. If the amount is over €200, the shipping cost is €29.90.

These rates are valid for the entire peninsular territory.

b) Delivery and assembly inside the room

We bring your order inside the room you indicate and assemble the furniture. This service is provided through companies specialized in furniture transport and assembly, and is available for those products that, due to their weight or assembly difficulty, require professional installation.

The transport and assembly agency will contact you to agree on the day and time slot for delivery and assembly, at least one day in advance of the scheduled delivery date of the order. The delivery will be made by two people, who will be responsible for unpacking the product, assembling the furniture, and removing the generated packaging (boxes, cartons, plastics, etc.).

This service does not include the installation or mounting on walls of headboards, shelves, mirrors, or other elements, nor the electrical connection of lamps or wall lights. For safety reasons, no drilling will be done on walls or ceilings.

Deliveries are made from Monday to Friday.

For deliveries in the Community of Madrid, this service is free for orders with an amount equal to or greater than €750. If the order amount is less than this amount, the service cost will be €69.90.

For deliveries in the rest of the provinces of the peninsular territory, the service cost will be €109.90 for orders with an amount less than €1,000. For orders with an amount greater than €1,000, the service cost will be €99.90.

6.2 Delivery Incidents:

In case delivery cannot be made due to the recipient's absence, the shipping agency will leave a notice and will try to contact the recipient by phone. After two (2) unsuccessful attempts, you must contact the shipping agency to arrange delivery.

7. EXCHANGES and RETURNS.

There are different procedures for making exchanges, returns, and withdrawals. Below, we describe the characteristics of each, as well as their costs and conditions.

a. Exchange: an exchange is considered the replacement of one product with another from the store. Shipping costs will be borne by the customer.

b. Return under warranty: in case of defect or fault. Shipping costs will be borne by the company.

All products to be exchanged or returned must be properly packaged, preferably in their original packaging.

7.1 Exchanges:

If upon receiving the order you have doubts about the chosen size or for any reason decide to exchange the product, contact us via email at info@demarques.es or through the contact methods we provide on the Website.

You can exchange any product as long as it is in perfect condition, unused, and with all its tags, packaging, and, if applicable, original documentation and accessory elements that came with it. After receiving your request, we will contact the shipping agency to pick up the product (you may hand over the product in the same box in which you received it). In the case of an exchange, the carrier delivering the new chosen product will be the one to collect the product to be returned.

The amount of the exchange (or the difference in amount in case of an exchange for another product of lesser value) will be refunded using the same payment method you used to make the purchase. If you do not follow these instructions, we reserve the right to refuse the refund.

7.2 Refunds

When making a return, we will refund you the value of the Order and the shipping costs, but you must bear in mind that depending on the place of shipment, return shipping costs may apply. Additionally, if you want to keep part of the Order, we will not refund the shipping costs.

The refund will be made using the same payment method you used to place the Order. Our goal is to process the refund as soon as possible and, at the latest, within 14 days from when we receive the returned items. If you have not received the refund within this period, please contact us and we will assist you.

When making a return, we will refund the full amount of any item in an Order provided it has not been damaged, soiled, washed, altered, or used in any way that has reduced the value of the item. Please return the item using and including all its original packaging, instructions, and other accompanying documents, if any.

8. Withdrawal Conditions:

8.1. Right of Withdrawal:

You have the right to withdraw from this contract within fourteen (14) calendar days without any justification.

The withdrawal period will expire fourteen (14) calendar days after the delivery of the purchased product, from the day you or a third party indicated by you, other than the carrier, acquired physical possession of the goods or, in the case that the goods that make up your order are delivered separately, fourteen (14) calendar days from the day you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.

To exercise the right of withdrawal, you must expressly notify EL RASTRILLO DEL MARQUES 22 S.L. in writing either by postal mail to the address C. Fernández de los Ríos nº 52, 28015 - Madrid or by writing to the email info@demarques.es, clearly expressing your unequivocal decision to withdraw from the contract.

To withdraw, you may use the withdrawal form template provided as a link at the end of these Terms of Purchase as Annex I, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding period has elapsed.

8.2. Consequences of withdrawal:

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. You must return or deliver the goods directly to us at (insert the name and address of the company, if applicable, of the person authorized by you to receive the goods), without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline is considered met if you return the goods before the period has expired. You must bear the direct cost of returning the goods.

You will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In the case of a contract for the provision of services, insert the following: "If you have requested that the provision of services begin during the withdrawal period, you will pay us an amount proportional to the part of the service already provided at the time you notified us of your withdrawal, in relation to the total object of the contract."

9. LIMITATION OF LIABILITY

9.1 About the information.

The content of the Website is general in nature and is intended for informational purposes without guaranteeing its exhaustiveness, accuracy, timeliness, or usefulness for a specific purpose.
We do our best to accurately display and describe the attributes of our products on the Website; however, color or measurements are only approximate values, so we do not guarantee the actual measurements or colors of the item you receive as they may vary depending on the material used in its manufacture.
If you are not satisfied with the item you ordered, there is no problem, you can return it.

9.2 About third-party linked content and services.

We offer you links to third-party websites, platforms, and content to provide and manage Orders, and it is your responsibility to read and accept the terms and conditions and privacy policies published on those linked websites or applications.
In no case does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply the recommendation or promotion of the linked sites or their content by EL RASTRILLO DEL MARQUES 22 S.L.. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.
In any case, we will proceed to the immediate removal of any link when the content to which it redirects may contravene national or international law, morality, or public order. Therefore, if you consider that there is a linked website with illegal or inappropriate content, we ask you to inform us so that we can take the appropriate measures.

9.3 About the availability of the website.

We have adopted, and will continue to adopt, all necessary measures within our possibilities and the state of technology to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages or losses that you or third parties may suffer due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

The seller will be liable to the consumer for defects that appear within a period of three years from delivery, which will be understood as the day indicated on the invoice or purchase receipt, or on the delivery note if this is later.

Unless proven otherwise, it will be presumed that the non-conformities manifested within two years following the delivery of the good already existed when it was delivered. The consumer may demand from the entrepreneur the remedy of the non-conformity, the reduction of the price, or the termination of the contract, procedures that will be free of charge for the consumer, including the expenses necessary to bring the goods into conformity, especially shipping, transportation, labor, or materials costs.

10.1 Dangerous Products

All products available on https://demarques.es comply with the safety requirements set forth in Regulation (EU) 2023/988 on General Product Safety. If you believe that any product may be dangerous because it may pose a risk to the health and safety of users, please contact us via the following email: info@demarques.es.

11. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the online store, you can contact Customer Service by any of the following means:

Email: info@demarques.es

Postal mail at the following address: C. Fernández de los Ríos nº 52, 28015 - Madrid

Hours: Lunes a Viernes de 10:00 a 18:00

The online sales Customer Service will attend to and respond to your complaint as soon as possible and in any case, within a maximum period of one month.

12. REVIEWS AND RATINGS

Demarques.es allows Users who have placed an Order to share their experience through reviews, ratings, and comments (hereinafter, the “Reviews”). These Reviews aim to help other Users make informed decisions.

By submitting a Review, the User expressly accepts these Purchase Conditions, the Legal Notice and the Privacy Policy and Cookies, and declares that:

12.1 Moderation and publication

Reviews may be reviewed by Demarques.es, both through the implementation of automated systems and by manual methods, before or after their publication. Likewise, Demarques.es reserves the right to delete or reject them, in whole or in part and without prior notice, if:

Although Demarques.es may correct spelling or formatting errors that do not alter the content, as well as delete personal data included by mistake, both positive and negative Reviews that meet these requirements and under the same moderation criteria will be published. Likewise, each User may publish only one Review per Order placed.

12.2 Verification and publication of reviews

When Demarques.es can verify that the Review corresponds to an actually placed Order, through the Order number, the email linked to the account, or another technical validation mechanism, such Review may be displayed as “verified” and the User will be informed of the verification method applied.

Reviews may come from Users who have directly contracted an Order on Demarques.es as well as from third-party websites, in which case their origin may be indicated.

Once published, Demarques.es will inform Users about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.

12.3 Rights of use over Reviews

The User grants Demarques.es, free of charge, non-exclusive, and without territorial or temporal limitation, a license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and particularly also for advertising or promotional purposes.

This license does not grant the right to remuneration and will remain valid as long as the content remains useful for the described purposes.

12.4 Withdrawal, modification, and revocation

The User may request at any time the withdrawal, anonymization, or modification of their Review by contacting info@demarques.es. They may also revoke the consent granted for its use, without prejudice to the processing already carried out in accordance with the law.

12.5 Liability

The User will be solely responsible for the content of their Review and any legal consequences arising from it. Reviews reflect the personal opinions of their authors, and therefore do not constitute statements or guarantees from Demarques.es, which disclaims all responsibility regarding their truthfulness, accuracy, or usefulness.

13. FORCE MAJEURE

The fulfillment by EL RASTRILLO DEL MARQUES 22 S.L. of all or part of its obligations shall be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. Such events shall be considered, in particular, without this list being exhaustive: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to it.

EL RASTRILLO DEL MARQUES 22 S.L. will inform the client of the occurrence, if applicable, of a fortuitous event or force majeure within seven (7) days of its occurrence. In the event that such suspension extends beyond a period of fifteen (15) days, the client will then have the option to terminate the ongoing order and a refund will then be processed under the conditions set forth in point 6 of these General Terms and Conditions of Purchase.

14. AMENDMENT OF THE CLAUSES

These Terms and Conditions of Purchase were last updated on 26/02/2026. We may review and update these Terms and Conditions of Purchase at any time and will notify you by the usual means, but whenever they affect material elements they will not take effect until 14 days after publication.

15. APPLICABLE LAW AND JURISDICTION.

Access to and use of https://demarques.es shall be governed by the provisions of Spanish law. Any dispute or controversy shall be resolved by the courts and tribunals of Madrid with express waiver of any other jurisdiction that may correspond to you, except in the case where you have the status of a consumer, in which case the courts and tribunals of your domicile shall have jurisdiction.

Our entity is a member of Confianza Online (a non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For more information: www.confianzaonline.es. These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Conduct, users may turn to Confianza Online for the alternative resolution of potential disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/).
If these relate to electronic transactions with consumers, or data protection when related to this area,
claims will be resolved by the Confianza Online Mediation Committee, accredited for alternative dispute resolution in consumer matters. If the claims concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

ANNEX I

Withdrawal form template

(you should only complete and send this form if you wish to withdraw from the contract)

To the attention of EL RASTRILLO DEL MARQUES 22 S.L., C. Juan Alvarez Mendizabal nº 76, piso 4º A Madrid, Madrid 28008 and email address: info@demarques.es

I hereby inform you that I withdraw from my contract for the sale of the following good or the provision of the following service:

Signature of the consumer and user (only if this form is submitted on paper)

Date:

(*) Delete as appropriate.

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