The following Purchase Conditions regulate the acquisition of items through the website https://echjewelry.com (hereinafter the "Website") that sells and advertises products from ECH JEWELRY.

Access to the Website grants you the status of "User", understanding as a User anyone who uses the Website to obtain information about the items offered, to register, or to place an order (hereinafter, an "Order").

1.1 Get to Know Us

The items on the Website are made available to you by ELENA CHERNYAVSKAYA SL with registered office at Passeig de Garcia Fària, 57-59 Bajos Barcelona, Barcelona 08019 Spain, provided with Tax Identification Number B66623828 and registered in the Mercantile Registry with number Tomo 45043, Folio 205, Hoja 475250, Inscripción 1 and with the following contact email: web@echjewelry.com

1.2 Acceptance of the Purchase Conditions

We recommend that you carefully read these Purchase Conditions before placing an Order. The use of the Website or the placement of an Order by any User implies full acceptance of these Purchase Conditions, the Privacy and Cookies Policy, and the Legal Notice, which are available on the Website.

If you have any questions regarding the Purchase Conditions, the Privacy and Cookies Policy, or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to exit the Website and not place any Orders. If you place an Order on behalf of a company, you must know that it will be bound by the same.

The use of the Website or placing an order through it implies full acceptance of these Purchase Conditions, which may be modified by ECH JEWELRY at any time, so the applicable conditions at all times will be those published on the Website.

2. USE OF THE WEBSITE

2.1 Access to the Website

The Website is freely accessible and free of charge, and generally does not require prior subscription or registration on the Website. However, to place an order, it may require prior registration.

By using the Website, you agree to use it, its content, and its services in accordance with the Legal Notice, the applicable legislation, public order, and good customs, and not to use it to harm, disable, and/or overload the Website, or to prevent, in any way, its normal use and operation.

At ECH JEWELRY, we make a continuous effort to keep the Website in good working order, keeping the content updated. However, at ECH JEWELRY, we cannot guarantee the complete availability and continuity of access to the Website, or the updating of its content.

2.2 Registration

As mentioned, to place an Order, we may ask you to provide certain registration data or other information. By continuing with the registration, you agree to:

• provide true, accurate, current, and complete information in the registration form; and
• promptly maintain and update this information to keep it true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account, cancel an Order, and even deny you current or future use of the Website. The processing of personal data you provide us through the registration form will be governed by our Privacy and Cookies Policy.

2.3 Limitations on Website Use

By using the Website, you agree not to:

• Perform actions that may alter, damage, interrupt, or harm our electronic systems or those of third parties; as well as not to hinder other users' access to the Website and its services by massively consuming the computer resources through which we provide our services.
• Attempt to access other users' email accounts or restricted areas of ECH JEWELRY's or third parties' computer systems and, where appropriate, extract information.
• Infringe on our intellectual or industrial property rights or those of third parties.
• Reproduce, copy, distribute (or any other form of public communication), transform, or modify the content published on the Website.
• Use any robot, spider, or other automatic device, process, or means for any purpose, including monitoring or copying any material from the Website.
• Bypass any measures we may take to prevent or restrict access to certain areas of the Website.
• Attempt in any other way to interfere with the proper functioning of the Website.

Furthermore, by placing an Order through it, you agree to:

• Use the Website only to place legally valid Orders.
• Not place any false or fraudulent Orders. If for any reason we believe that such an order has been placed, we are authorized to void it and inform the relevant authorities.
• Provide us with contact and billing information truthfully and accurately, as failing to do so will prevent us from processing your order.
• When placing an Order through the Website, confirm that you are of legal age and have the legal capacity to enter into contracts, especially regarding purchases made through the Website.

2.4 Security and Password

Your password is for your personal use and you should not share it with anyone or provide any other person access to restricted areas of the Website or part of it using your username, password, or other security information.

If there is any unauthorized access or use related to your username or password, you must notify us immediately. We may cancel or block your account to protect you, ECH JEWELRY, or other users.

3. ORDERS

You can place Orders through the Website, for which you must accept these Purchase Conditions and the Privacy and Cookies Policy.

3.1 Placing an Order

To place an Order, you must follow the online purchase procedure and confirm your Order to complete it. After this, you will receive an email confirming that we have correctly received the Order along with all the corresponding information.

If you do not receive the Order confirmation, check that the payment has been made correctly in your bank account. If the payment is confirmed, check your spam or junk mail. It should be there. Otherwise, do not hesitate to contact us using any of the contact methods indicated in the Customer Service section.

All personal data or information you provide us to place an Order will be processed in accordance with the Privacy and Cookies Policy.

3.2 Modifying an Order

If you notice an error in any of the data you entered when placing the order, you can contact us using any of the contact methods indicated in the Customer Service section, and we will do our best to correct it.

3.3 Product Availability

All Orders are subject to product availability, so if we cannot supply an item due to any difficulty in the supply of products or in stock, we will proceed to refund any amount you have paid.

4. PRICE

4.1 Amounts

The prices applicable to the products are those indicated on the Website at the time of formalization of the Order, and exclude shipping costs that will be added to the total amount of the order.

Prices are detailed in each item and include VAT (Value Added Tax), in accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, or any other corresponding indirect tax.

In addition, the amount of shipping costs is itemized to the customer at the time the order is placed.

4.2 Payment

Once you have selected all the items you wish to purchase, they will be added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchasing process, filling in or verifying the information requested at each step, and you will also be informed of the accepted payment methods. In any case, the choice of payment method is made during the purchasing process on the corresponding screen at no additional cost.

In the event of any unauthorized or fraudulent charges on the card used for purchases, please notify us as soon as possible through the usual contact methods so that we can take appropriate action.

4.3 Payment Methods

To place an Order, you must provide a payment method. The Website may redirect to third-party platforms for you to formalize the payment of the Order using any of the payment methods you have selected.

The accepted payment methods at https://echjewelry.com are: Debit card, Paypal, Bizum, Credit card, Bank transfer. Payment method providers may implement anti-fraud measures that may result in the rejection of certain transactions over which we have no control, therefore ECH JEWELRY is not responsible for the application of such security policies.

You can modify your payment methods through your account or by contacting us using any of the contact methods indicated in the Customer Service section. After each update, for recurring purchases, you authorize us to continue charging you through the relevant payment method.

4.4 Invoices

By making a purchase, you expressly authorize us to issue the invoice in electronic format, although you can contact us at any time through any of the customer service channels we provide and inform us that you prefer to receive the invoice in paper format, in which case we will send it to you at no additional cost.

4.5 Promotions and Discounts

At ECH JEWELRY, we may launch promotional campaigns at any time or apply discounts to our products or services. These campaigns will be available for the period expressly indicated in the promotion itself or while they are published on our website.

Unless otherwise stated, promotions and discounts are for single use, not cumulative, and subject to availability. At ECH JEWELRY, we reserve the right to cancel any order if we detect an obvious error in the published price or improper, fraudulent, or contrary use to the promotion terms.

5. SHIPPING

5.1 Shipping Methods

During the purchasing process, we will inform you if the shipment can be made to the address you have provided, as well as the available shipping options and their rates, if applicable. Currently, we have the following shipping methods available:

Shipping Method	Delivery Time	Cost

To complete your order, you must confirm the selected shipping method. We will do our best to deliver it within the estimated timeframe and without undue delays. However, this timeframe is indicative and may be altered by causes beyond our control, such as adverse weather conditions, logistical incidents, or periods of high demand, including sales, promotions, and special campaigns.

5.2 Deliveries

For the purposes of these Purchase Conditions, delivery will be deemed to have taken place or the order will be considered delivered at the moment you or a third party authorized by you acquire physical possession of the products, which will be evidenced by signing the receipt of the order at the agreed delivery address.

In case delivery is not possible due to the recipient's absence, the transport agency will contact you through the usual means to provide instructions for the delivery to be completed.

6. RETURNS AND WITHDRAWAL

6.1 Returns

Changed your mind? No problem. In accordance with the European Union legislation on consumer protection, you have the right to withdraw from all or part of your Order for any reason within 14 calendar days from the date of receipt.

To initiate the return process, follow the instructions available on the Website or contact us through the usual channels provided and detailed in the Customer Service section of these Purchase Conditions. You can use the withdrawal form template provided at the end of these Purchase Conditions in ANNEX 1 to exercise your right of withdrawal, although it is not mandatory.

6.2 Refunds

Upon making a return, we will refund the value of the Order including delivery costs if any, although costs of delivery methods other than standard will not be included in the refund. Additionally, if you wish to keep part of the Order, we will not refund the shipping costs.

We reserve the right to withhold the refund until we receive the Order and to process the refund within a maximum period of 14 days from the date we received it. The refund will be made using the same payment method you used to place the Order. If you have not received the refund within this period, please contact us and we will assist you.

When making a return, we will refund the full amount of any item from an Order as long as it has not been damaged, soiled, washed, altered, or used in any way that reduces the value of the item. Please return the item using and including all its original packaging, instructions, and any other accompanying documents.

6.3 Exceptions

The right of withdrawal does not apply to products that:

• Due to their nature, may deteriorate or expire rapidly;
• Are sealed and cannot be returned for reasons of health protection or hygiene once unsealed; and
• Are personalized.

6.4 Returns of defective items

Is there any issue with one of the items in the Order? According to the applicable European Union legislation on consumer protection, all products must be free from defects, meaning they must conform to the sales contract, suitable for the intended use, and function like any other product of the same type.

Depending on the product and the defect it presents, we offer you the option to repair it or replace it with a new one. If this is impossible or generates disproportionate costs, we will offer you a price reduction or a refund, whichever you prefer.

During the 3 years following the date of Order reception , you may return the items in case they have a manufacturing defect, but not in cases where the defect arises from misuse of the product, improper or inadequate use, or damage caused by impacts.

To proceed with a return of a defective product, please contact us through the channels we provide.

We kindly ask you to always, whenever possible, check the Orders at the time of receipt so that in case of any incident, you can contact us as soon as possible and we can provide you with a solution.

7. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service through any of the following means:

• Email: web@echjewelry.com
• Postal address: Carrer de Provençals, 1. Barcelona, Barcelona 08019
• Schedule: L-V 9h-17h

Or through the following alternative contact methods:

• Número de Teléfono: : (+34) 663 28 62 92

We will assist you and provide a response as soon as possible and in any case within a maximum period of one month.

8. LIMITATION OF LIABILITY

8.1 About the information.

The content of the Website is of a general nature and is for informational purposes without guaranteeing its completeness, correctness, timeliness, or usefulness for a specific purpose.

We make every effort to show and describe accurately the attributes of our products on the Website, however, the color or measurements are only approximate values, so we do not guarantee the actual measurements or colors of the item you receive as they may vary depending on the material used in its manufacture.

If you are not satisfied with the item you have ordered, there is no problem, you can return it.

8.2 About third-party linked content and services.

We provide links to third-party websites, platforms, and content to provide and manage Orders, and it is your responsibility to read and accept the terms and conditions and privacy policies published on such linked websites or applications.

In no case does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply the recommendation or promotion of the linked sites or their content by ECH JEWELRY. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.

In any case, we will proceed to the immediate removal of any link when the content to which it redirects may contravene national or international legislation, morality, or public order. Therefore, if you believe that there is a linked website with illegal or inappropriate content, please inform us so that we can take appropriate measures.

8.3 About the availability of the website.

We have taken, and will continue to take, all necessary measures, within our possibilities and the state of technology, to ensure the correct functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages that may occur to you or third parties due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

8.4 Dangerous products

All products available on https://echjewelry.com comply with the safety requirements established by Regulation (EU) 2023/988 on General Product Safety. If you believe that a product may be dangerous because it may pose a risk to the health and safety of users, please contact us through the following email: web@echjewelry.com.

9. MISCELLANEOUS PROVISIONS

9.1 Force majeure

The performance by ELENA CHERNYAVSKAYA SL of all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. These include, in particular, without limitation: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to it.

If a fortuitous event or force majeure occurs, we will inform you within 10 days of its occurrence. In the event that such suspension lasts beyond a period of 30 days, you will have the option to terminate the current Order and then proceed with its refund under the conditions provided in these Purchase Conditions.

9.2 Independence and integrity of clauses

The illegality, invalidity, or ineffectiveness of any of the clauses that make up these Purchase Conditions will not affect the effectiveness of the rest, as long as the rights and obligations are not affected in an essential way. Such clauses must be replaced or supplemented with others that, being in accordance with the law, serve the purpose of those replaced.

9.3 Modification of Purchase Conditions

These Purchase Conditions were last updated on 24/04/2025. We may review and update these Purchase Conditions at any time and will notify you through the usual channels, but they will not take effect on material elements until 14 days after publication.

9.4 Applicable law and jurisdiction.

Access to and use of https://echjewelry.com will be governed by the provisions of Spanish legislation. Any dispute or controversy will be resolved by the courts and tribunals of Barcelona with express waiver of any other jurisdiction that may correspond to you, except in the case that you are considered a consumer, in which case the jurisdiction will lie with the courts and tribunals of your domicile.

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ANNEX I

Model withdrawal form

(only complete and return this form if you wish to withdraw from the contract)

To the attention of ELENA CHERNYAVSKAYA SL, Passeig de Garcia Fària, 57-59 Bajos Barcelona, Barcelona 08019 and email address: web@echjewelry.com

I hereby inform you that I withdraw from my contract for the sale of the following goods or provision of the following service:

• Ordered on/received on (*)
• Name of the consumer and user: (*)
• Address of the consumer and user: (*)

Consumer and user's signature (only if this form is submitted on paper)

Date: (*) You can delete as appropriate.