Terms and Conditions of Use

NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., offers you services through the website https://nexitum.com, and where applicable, through mobile applications and other interactive properties owned and operated by NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. (collectively, the 'Website'), under the following Terms of Use, under the name NEXITUM PERSONAL SHOPPER INMOBILIARIO SL..

Access to the Website grants you the status of 'User', understood as the individual who uses the Website to obtain information about the products and services offered, to register on the booking platform, or to hire the Services (hereinafter, a 'Booking' or the 'Services').

1.1 Get to Know Us

This website is managed by NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., located at RAMBLA CATALUNYA, 124 - P. 2 PTA. 1 , BARCELONA (Barcelona), 08008, Spain. Our Tax Identification Number is B66741638.

Do you have any questions or need help? You can write to us at nexitum@nexitum.com. We will be happy to assist you!

1.2 Acceptance of the Terms of Use

We recommend that you carefully read these Terms of Use before making a Reservation. The use of the Website or the making of a Reservation by any User implies full acceptance of these Terms of Use, the Privacy and Cookies Policy, and the Legal Notice, which are available at the bottom of the Website.

If you have any questions regarding the Terms of Use, the Privacy and Cookies Policy, or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to exit this page. If you make a Reservation on behalf of a company, you should know that it will be bound by the same.

2. USE OF THE WEBSITE

2.1 Access to the Website

The Website is freely and openly accessible; however, making a Reservation may require prior subscription or registration on the Website. Additionally, some sections of it may require you to fill out a form or make a payment beforehand, as we explain below.

As a User, you agree to use the Website, its contents, and its services in accordance with these Terms of Use, applicable laws, public order, and good customs, and not to use it in a way that aims to damage, disable, and/or overload the Website, or that may in any way prevent its normal use and operation.

At , we make a continuous effort to keep the Website running smoothly by keeping the content up to date. However, at , we cannot guarantee the complete availability and continuity of access to the Website or the updating of its content.

2.2 Registration

As mentioned, to make a Reservation, we may ask you to provide certain registration data or other information. By proceeding with the registration, you agree to:

• provide true, accurate, current, and complete information in the registration form; and
• promptly maintain and update this information to keep it true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account and deny you current or future use of the Website. The processing of personal data that you provide to us through the registration form is governed by our Privacy and Cookies Policy.

2.3 Limitations on the use of the Website

By using the Website, you agree not to:

• Make a Reservation or hire a Service if you are under 18 years of age.
• Perform actions that are likely to alter, deteriorate, interrupt, or damage our electronic systems or those of third parties; as well as not to obstruct other users' access to the Website and its services by massively consuming the computer resources through which we provide our services.
• Attempt to access other Users' email accounts or restricted areas of NEXITUM PERSONAL SHOPPER INMOBILIARIO SL.'s or third parties' computer systems and, where appropriate, extract information.
• Infringe on our intellectual or industrial property rights or the rights of third parties.
• Reproduce, copy, distribute (or any other form of public communication), transform, or modify the content published on the Website.
• Use any robot, spider, or other automatic device, process, or means for any purpose, including monitoring or copying any material from the Website.
• Bypass any measures we may take to prevent or restrict access to certain areas of the Website.
• Attempt in any other way to interfere with the proper functioning of the Website.

If you do not comply with the provisions of these Terms of Use or any other conditions set forth on this Website, we reserve the right to limit, suspend, and/or terminate your access to it, being able to take any necessary measures for this purpose.

3. RESERVATIONS

You can make Reservations through the Web for which it is necessary that you accept these Terms and Conditions, as well as the Privacy and Cookies Policy and the Legal Notice.

3.1 Making a reservation

We offer you the option to contract the Services through the Web. Once the Reservation of the Services is made through the Web, you will receive an email confirming the validity of it along with all the corresponding information.

If you do not receive the Reservation confirmation, check your bank account to ensure that the payment has been made correctly. If the payment is confirmed, check your spam or junk mail folder. It should be there. Otherwise, do not hesitate to contact us using any of the contact methods indicated in the Customer Service section.

3.2 Conditions for modifying or canceling a Reservation

If you want to modify the date or time of the Reservation, we will do our best to accommodate your request subject to availability. You can request the modification through the Web or by contacting us through the usual channels.

If you do not attend on the day and time of the Reservation, it will be considered as a late modification or cancellation, and you will lose your right to a refund.

4. PRICE AND PAYMENT

4.1 Prices

The prices are those indicated on the Website and may be updated at any time and without prior notice. These prices include VAT or other corresponding indirect tax.

4.2 Payment Methods

To make a Reservation or hire a Service, you must provide a payment method. The Website may redirect you to third-party platforms to formalize the payment of the Reservation by credit card or other available payment method.

Providers or issuers of payment methods may implement anti-fraud measures that may result in the rejection of certain types of transactions over which we have no control, so NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. is not responsible for the application of such security policies.

You can modify your payment methods through your account or by contacting us using any of the contact methods indicated in the Customer Service section. After each update, if it is a recurring purchase, you authorize us to continue charging you through the relevant payment method.

4.3 Invoicing

When making a payment, you can indicate whether you want to receive the invoice in electronic format. If at any time you prefer to receive it on paper, you just have to let us know through any of our customer service channels and we will send it to you at no additional cost.

4.4 Withdrawal

You have the right to withdraw from the hiring of the Services for any reason within a period of 14 calendar days, provided that you have not used them and as long as there is a minimum period of 24 hours for the Reservation. After these 14 calendar days, from the moment you contracted the Service, you will no longer be able to withdraw.

To exercise the right of withdrawal, you must notify us in writing either by post to the address, Rambla Catalunya, 124, 2º 1ª , 08008 Barcelona or by writing to the email nexitum@nexitum.com. Once the withdrawal has been exercised, we will proceed to refund the price as soon as possible, and in any case, within the following 14 calendar days. We will make this refund using the same means of payment that you used for the initial transaction, unless you indicate otherwise. You will not incur any expenses as a result of the refund.

Items cannot be returned, exercising the right of withdrawal, if they do not have their original packaging intact and unsealed, as well as any type of customized product. In this sense, the return of all products that show any manipulation of the protective film of the box or packaging will not be accepted; otherwise, the value of the item will depreciate.

4.5 Promotions and discounts

At NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., we may launch promotional campaigns at any time or apply discounts to our products or services. These campaigns will be available for the period indicated expressly in the promotion itself or while they remain published on our website.

Unless stated otherwise, promotions and discounts will be for single use, not cumulative, and subject to availability. At NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., we reserve the right to cancel any order if we detect an obvious error in the published price or improper, fraudulent, or contrary use to the promotion conditions.

5. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service through any of the following means:

• Email: nexitum@nexitum.com
• Postal address: Rambla Catalunya, 124, 2º 1ª , 08008 Barcelona
• Schedule: 9:00h a 18:00h

6. LIMITATION OF LIABILITY

6.1 Information

The content of the Website is of a general nature and is for informational purposes without guaranteeing its completeness, correctness, currency, or usefulness for a specific purpose.

6.2 Linked third-party content and services

We provide you with such links, information, and/or services solely for your convenience, and it is your responsibility to read and accept the terms of use and privacy policies published on such linked websites or applications.

In no case does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply the recommendation or promotion of the linked sites or their content by NEXITUM PERSONAL SHOPPER INMOBILIARIO SL.. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.

In any case, we will proceed to immediately remove any link when the content to which it redirects may contravene national or international legislation, morality, or public order. Therefore, if you believe that there is a linked website with illicit or inappropriate content, we ask you to inform us so that we can take appropriate measures.

6.3 Website Availability

We have taken, and will continue to take, whatever measures are necessary, within our means and the state of technology, to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages that you or third parties may suffer due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

7. Reviews and Ratings

NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. allows Users who have contracted the Services or made a Reservation to share their experience through reviews, ratings, and comments (hereinafter, the "Reviews"). These Reviews are intended to help other Users make informed decisions.

By submitting a Review, the User expressly agrees to these Terms of Use, the Legal Notice, and the Privacy and Cookies Policy, and declares that:

• They are of legal age.
• They are the original author of the content or have the necessary authorizations for its publication.
• The Review reflects a real personal experience, either their own or that of people in their environment about whom they have authorization to share such experience.
• They have not received any payment, gift, incentive, or consideration for issuing the Review, except in the case of sponsored reviews or those resulting from official commercial agreements with NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., which will be clearly identified as incentivized content or promotional collaborations.
• The content does not infringe on third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
• It does not include personal data (such as full names, addresses, emails, phone numbers, booking numbers, hiring identifiers, or similar) of themselves or third parties.
• They refrain from including images or references to minors.
• They waive any moral rights that may arise from the publication of the content.
• They agree that, when required by the system, they may be asked for a pseudonym, which may be visible alongside the Review.

7.1 Moderation and publication

Reviews may be reviewed by NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., both through the implementation of automated systems and by manual methods, before or after publication. Likewise, NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. reserves the right to delete or reject them, in whole or in part and without prior notice, if:

• They are false, misleading, inaccurate, or not based on a real experience.
• They contain offensive, defamatory, threatening, discriminatory, sexist, racist language, or incite hatred or violence.
• They include advertising, spam, links, prices, external comparisons, or other commercial purposes.
• They contain viruses or potentially harmful technical elements.
• They refer to issues unrelated to the evaluated Services, such as access or usage problems, payments, cancellations, or administrative procedures, which must be processed through the enabled contact channels.
• They contain personal data of any kind or sensitive data in accordance with Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
• They involve attacks on other Users or other Reviews.

While NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. may correct spelling or formatting errors that do not alter the content, as well as remove personal data included by mistake; both positive and negative Reviews that meet these requirements will be published and under the same moderation criteria. Likewise, each User may publish only one Review for each contracted Service.

7.2 Verification and publication of reviews

When NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. can verify that the Review corresponds to the Services actually contracted, through the contracting data, the email linked to the account, or another technical validation mechanism, said Review may be displayed as "verified" and the User will be informed of the verification method applied.

Reviews may come from Users who have contracted the Services directly on NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. as well as from third-party websites, in which case their origin may be indicated.

Once published, NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. will inform Users about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or score be modified.

7.3 Rights to Use Reviews

The User grants NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. a free, non-exclusive, and worldwide license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.

This license does not grant the right to compensation and will remain valid as long as the content remains useful for the purposes described.

7.4 Withdrawal, Modification, and Revocation

The User may request the withdrawal, anonymization, or modification of their Review at any time by contacting nexitum@nexitum.com. They may also revoke the consent granted for its use, without prejudice to any processing already carried out in accordance with the law.

7.5 Liability

The User will be solely responsible for the content of their Review and for any legal consequences arising from it. Reviews reflect the personal opinions of their authors, therefore they do not constitute statements or guarantees of NEXITUM PERSONAL SHOPPER INMOBILIARIO SL., which disclaims all responsibility regarding their truthfulness, accuracy, or usefulness.

8. MISCELLANEOUS PROVISIONS

8.1 Intellectual and/or Industrial Property

The design of https://nexitum.com as well as the databases, software (including the source code), the various elements that make up the website (texts, graphics, photographs, videos, sound recordings, color combinations, etc.), as well as the distinctive signs (logos, trademarks, and trade names) appearing on it are owned by NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. or the license holders and are protected by the corresponding intellectual and industrial property rights.

Under no circumstances does the use of the Website or the hiring of the Services imply the transfer of any intellectual and/or industrial property rights over it or its contents.

8.2 Force Majeure

The performance by NEXITUM PERSONAL SHOPPER INMOBILIARIO SL. of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays compliance. The following will be considered as such, in particular, without limitation: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to him.

If a fortuitous event or force majeure occurs, we will inform you within 10 days of its occurrence. In the event that such suspension extends beyond a period of 30 days, you will have the option to cancel the Reservation and then proceed with its refund under the conditions provided in these Terms of Use.

8.3 Modification of the Terms of Use

These Terms of Use were last updated on 03/10/2025. We may revise and update these Terms of Use at any time and will notify you through the usual channels, but they will not take effect until 14 days after publication if they affect material elements.

8.4 Independence and Integrity of Clauses

The illegality, invalidity, or ineffectiveness of any of the clauses that make up these Terms of Use will not affect the effectiveness of the rest, provided that the rights and obligations are not fundamentally affected. Such clauses must be replaced or supplemented with others that, being in accordance with the law, serve the purpose of those replaced.

8.5 Applicable Law and Jurisdiction

Access to and use of https://nexitum.com will be governed by Spanish legislation. Any dispute or controversy will be resolved by the courts and tribunals of Barcelona with express waiver of any other jurisdiction that may correspond to you, except in the case that you are considered a consumer, in which case the jurisdiction will be held by the courts and tribunals of your domicile.