Privacy and Cookies Policy

General Information

This Privacy and Cookies Policy is applicable to all personal data that you, as a user, (understood as any individual accessing the website) provide to SIRVELIA GESTION SL when you access https://sirvelia.com, hereinafter the "Website".

The purpose of this Privacy and Cookies Policy is to provide you with information about the use we make of the personal data of users, as well as to inform you about the rights granted to you in accordance with the General Data Protection Regulation and the Organic Law on Data Protection and Digital Rights Guarantee.

Who is responsible?

The data controller for the personal data collected through the Website is SIRVELIA GESTION SL, with Tax ID number B65770711 and registered address at C/ MARROC, 11, 9 1 BARCELONA, BARCELONA 08018.

Why do we ask for your data?

Purpose	Description	Data
To get in touch with the user	Handling enquiries made through the contact form, complaint form or other customer service channels.	Phone number, Email address, Name and/or surname.
Manage the registration on the website	To register a user, sign him/her up, identify him/her and give him/her access to the corresponding functionalities available on the website.	Email address.
Newsletter sign-up	Manage the subscription to the newsletter, which may include receiving personalised information about other products and services by those means authorised in the sign-up form (SMS, e-mail, etc.). You can unsubscribe from the newsletter at any time.	Email address, Name and/or surname.
Budget request form	In order to be able to attend a request for a personalised quotation according to the users needs.	Phone number, Email address, Name and/or surname.
Internal analysis of usability and quality	To study the browsing data for analytical and statistical purposes and to optimise and improve the user experience.	Email address.
Development, execution and fulfilment of the contractual agreement for the provision of services or purchase and sale that has been concluded through the website.	With the aim of: contacting the user in relation to the products or services booked; managing the payment methods used through the website; carrying out invoicing and the preparation of purchase tickets made through the website; managing shipments and returns, as well as attending the user in the performance of the contract.	Email address.
For marketing purposes	To carry out promotional actions of our products or services, according to the consent expressed by the user and the information provided at the time of collection of the same. To personalize the services we offer you and to be able to make recommendations based on your interaction with us on the web and the analysis of your user profile (for example, based on your purchase and browsing history). To show you online advertising that you may see when you browse websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but at other times it is advertising that may be related to your purchase history, preferences and browsing history.	Phone number, Email address, Name and/or surname.

What is our legal basis for data processing?

Our legal basis for processing personal data is as follows:

Consent: if you have given explicit consent when entering personal data by checking the corresponding box.
Contract performance: if there is a contractual relationship between you and SIRVELIA GESTION SL, or if the processing of personal data is necessary for the performance of the commercial relationship.
Compliance with a legal obligation: in cases where SIRVELIA GESTION SL has a legal obligation applicable to us as data controllers.
Legitimate interest: in cases where there is a legitimate interest of our own or of third parties related to the operation of the Website or the provision of services to the user, provided that the fundamental interests and rights of the users do not override the legitimate interest.

How long will we retain your data?

The personal data we collect through the Website will be processed and retained for the time necessary to fulfill the purpose for which they were collected.

Specifically, data collected for the development and execution of a contract with you will be retained for as long as the contractual relationship is in effect. However, personal data collected based on legitimate interest or with your consent will only be retained for the time necessary to fulfill that purpose.

After the strictly necessary period for the purposes described above has elapsed, we will retain personal data for an additional period, until all actions arising from our liability resulting from each of the processing activities have expired.

In order to fulfill the purposes described above, it is necessary to grant access to your personal data to other service providers, who will act as data processors, such as:

Other group companies
Technology and analytical service providers
Service providers and partners related to marketing and advertising (print and distribution, social media platforms, media agencies or advertising agencies, media or advertising agencies, data analysis companies and public relations agencies).

We have entered into an agreement with the companies acting as data processors to regulate the management and processing of users' personal data, as well as the implementation of security measures.

In cases where we need to transfer data to third parties with headquarters or servers outside the European Union or the European Economic Area (Iceland, Norway, or Liechtenstein), and the European Commission has not issued an Adequacy Decision for that country, or we do not have Binding Corporate Rules, we will comply with the provisions set by the European Commission for these cases to provide you with adequate guarantees, either by signing the standard contractual clauses or by obtaining your informed consent.

If you want more information about the transfer of personal data to countries outside the EU/EEA, you can contact us via the following email address:

You should be aware that the United States has not received an adequacy decision regarding European data protection regulations. Therefore, when these companies are based or have servers in the United States, the standards for protecting your personal data may not be the same as those provided for in European regulations. In this regard, by continuing to use the services or the Website, you consent to the processing of this personal data in the United States.

What are your rights?

You can exercise the following rights at any time and free of charge:

Access: to know what data we hold and what we do with it.
Rectification: to inform us of any inaccurate data.
Erasure: to have your personal data deleted, to the extent possible.
Objection: to stop us from processing your personal data for any of the purposes mentioned above, provided there is no legal obligation preventing it.
Portability: to have your personal data transferred to a third party, to the extent possible.
Restriction: to have your data suspended when you challenge its accuracy, or if you want us to keep it for legal claims.
Not to be subject to decisions based solely on automated processing of your data.

You can exercise these rights by sending an email to , indicating the right you wish to exercise, accompanied by a document proving your identity or by using the following forms:

Exercise of the right of access here.
Exercise of the right to rectification here.
Exercise of the right to erasure here.
Exercise of the right to object here.
Exercise of the right to data portability here.
Exercise of the right to restriction here.
Exercise of the right not to be subject to automated decisions here.

If we do not properly respect these rights as the data controller, please note that you can file a complaint with the data protection supervisory authority, the Spanish Data Protection Agency, at C/Jorge Juan, 6, 28001- Madrid or at the email address dpd@agpd.es.

Confidentiality and Security Measures

SIRVELIA GESTION SL, as the data controller, we undertake to respect the confidentiality of users' personal data and to use it in accordance with the purposes for which it was collected. We have implemented all appropriate technical and organizational security measures according to the nature of the data being processed and as required by data protection regulations.

A cookie is a small text file that websites install on the computer or mobile device of users who visit them. Cookies are generally used to make web pages work, or work more efficiently, as well as to gather information about their usage.

Cookies can be classified as follows:

According to the entity that manages them: first-party cookies and third-party cookies;
By the period they remain active: session cookies and persistent cookies;
According to their purpose: technical, preference or customization, analytical, and marketing cookies.

What cookies do we use?

The following table explains the cookies we use and their purposes:

Name	Function	Owner	Domain	Duration
_ga_X1JN6BCP2S	Analysis or measurement	Google	sirvelia.com	729d
_ga	Analysis or measurement	Google	sirvelia.com	729d
pll_language	Strictly Necessary	Wix.com	sirvelia.com	364d
_hjSessionUser_2468776	Strictly Necessary	Hotjar	sirvelia.com	364d
_gcl_au	Strictly Necessary	Google	sirvelia.com	89d
_lscache_vary	Strictly Necessary	LiteSpeed	sirvelia.com	1d
_gid	Behavioural advertising	taboola.com	sirvelia.com	23h
_hjIncludedInSessionSample_2468776	Strictly Necessary	Hotjar	sirvelia.com	29m
_hjSession_2468776	Strictly Necessary	Hotjar	sirvelia.com	29m
_gat_UA-67187896-1	Behavioural advertising	Google	sirvelia.com	49s
MUID	Behavioural advertising	Microsoft	clarity.ms	389d
SRM_B	Strictly Necessary	Microsoft	c.bing.com	389d
MUID	Behavioural advertising	Microsoft	bing.com	389d
CLID	Analysis or measurement	Microsoft	www.clarity.ms	364d
_clck	Analysis or measurement	Microsoft	sirvelia.com	364d
MR	Behavioural advertising	Microsoft	c.clarity.ms	6d
MR	Behavioural advertising	Microsoft	c.bing.com	6d
_clsk	Analysis or measurement	Microsoft	sirvelia.com	23h
ANONCHK	Behavioural advertising	Microsoft	c.clarity.ms	9m
SM	Analysis or measurement	Microsoft	c.clarity.ms	session
cmplz_consent_mode	Strictly Necessary	Complianz	sirvelia.com	364d

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This Privacy and Cookie Policy was last updated on 02/05/2024, SIRVELIA GESTION SL reserves the right to update and modify certain aspects of it to adapt to legislative and jurisprudential developments, so we recommend reviewing it periodically.