Privacy and Cookies Policy

General information

This Privacy and Cookies Policy is applicable to all personal data that you, as a user, (understanding user as any natural person accessing the website) provide to SIRVELIA GESTION SL in your use of https://sirvelia.com, hereinafter the "website".

The purpose of this Privacy and Cookies Policy is to provide you with information about the use of the personal data we process, as well as to provide you with information about your rights under the General Data Protection Regulation and the Organic Law on Data Protection and Guarantee of Digital Rights.

Who is the data controller?

The entity responsible for the processing of personal data collected through this website is SIRVELIA GESTION SL, with VAT number B65770711 and registered office at C/ MARROC, 11, 9 1 BARCELONA, BARCELONA 08018.

Why do we ask for your data?

Purpose Description Data
To get in touch with the user Handling enquiries made through the contact form, complaint form or other customer service channels. Name and/or surname, Email address, Phone number.
Newsletter sign-up Manage the subscription to the newsletter, which may include receiving personalised information about other products and services by those means authorised in the sign-up form (SMS, e-mail, etc.). You can unsubscribe from the newsletter at any time. Name and/or surname, Email address.
Manage the registration on the website To register a user, sign him/her up, identify him/her and give him/her access to the corresponding functionalities available on the website. Email address.
Internal analysis of usability and quality To study the browsing data for analytical and statistical purposes and to optimise and improve the user experience. Email address.
Budget request form In order to be able to attend a request for a personalised quotation according to the users needs. Name and/or surname, Email address, Phone number.
Development, execution and fulfilment of the contractual agreement for the provision of services or purchase and sale that has been concluded through the website. With the aim of: contacting the user in relation to the products or services booked; managing the payment methods used through the website; carrying out invoicing and the preparation of purchase tickets made through the website; managing shipments and returns, as well as attending the user in the performance of the contract. Email address.
For marketing purposes To carry out promotional actions of our products or services, according to the consent expressed by the user and the information provided at the time of collection of the same. To personalize the services we offer you and to be able to make recommendations based on your interaction with us on the web and the analysis of your user profile (for example, based on your purchase and browsing history). To show you online advertising that you may see when you browse websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but at other times it is advertising that may be related to your purchase history, preferences and browsing history. Name and/or surname, Email address, Phone number.

Our legal basis for the processing of personal data is as follows:

How long will we keep your data?

The personal data that we collect through the website will be processed and retained for the time necessary to execute the purpose for which they have been collected.

More specifically, the data we collect for the development and execution of a contract with you will be kept for as long as the contractual relationship remains in force, while the personal data we collect in the exercise of a legitimate interest or with your consent will be kept only for the time necessary to fulfill the purpose for which they were collected.

After the period of time strictly necessary for the performance of the purposes described above, we will retain personal data for a further period of time, until the statute of limitations has expired for all actions that may arise from our liability arising from each of the processing operations.

Do we share your data with third parties?

In order to carry out the purposes described above, it is necessary for us to give access to your personal data to other service providers, who will act as our data processors, such as:

We have signed an agreement with the companies acting as data processors, which governs the management and processing of users' personal data, as well as the adequacy of the security measures implemented.

In those cases where we have to make transfers to third parties with headquarters or servers outside the European Union, or the European Economic Area (Iceland, Norway or Liechtenstein), and the European Commission has not issued an Adequacy Statement on this country, or we do not have a Binding Corporate Rules, we will comply with the provisions for these cases by the European Commission to provide you with appropriate safeguards, by signing the standard contractual clauses or by collecting your informed consent.

If you would like more information about the transfer of personal data to countries outside the EU/EEA, you can contact us via the following email address:

When these companies have their headquarters or servers in the United States, you should be aware that the United States has not received an Adequacy Statement, so it is possible that the standards of protection of your personal data may not be the same as those provided for in the European regulations. In this regard, by continuing to use the services or the website, you consent to the processing of your personal data in the United States.

What are your rights?

You may exercise the following rights at any time and at no charge:

You may exercise these rights by sending an e-mail to the following address , indicating the right you wish to exercise, accompanied by a document proving your identity, or by using the following forms:

If we do not fully respect these rights as the data controller, we inform you that you can file a complaint with the supervisory authority on data protection to the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001- Madrid or at the email address dpd@agpd.es.

Confidentiality and security measures

SIRVELIA GESTION SL, as we are committed to respecting the confidentiality of users' personal data and to using them in accordance with the purposes for which they have been collected.

We have adopted all the technical and organizational security measures appropriate to the nature of the data being processed and required by data protection regulations.

COOKIES POLICY

A cookie is a small text file that websites install on the devices of the users who visit them. Cookies are generally used to make websites work, or to do so more efficiently, and to collect information about it's use.

Cookies can be classified as follows:

What cookies do we use?

The following table explains the cookies we use and for what:

Name Function Owner Domain Duration
_ga_X1JN6BCP2S Analysis or measurement Google sirvelia.com 729d
_ga Analysis or measurement Google sirvelia.com 729d
pll_language Strictly Necessary Wix.com sirvelia.com 364d
_hjSessionUser_2468776 Strictly Necessary Hotjar sirvelia.com 364d
_gcl_au Strictly Necessary Google sirvelia.com 89d
_lscache_vary Strictly Necessary LiteSpeed sirvelia.com 1d
_gid Behavioural advertising taboola.com sirvelia.com 23h
_hjIncludedInSessionSample_2468776 Strictly Necessary Hotjar sirvelia.com 29m
_hjSession_2468776 Strictly Necessary Hotjar sirvelia.com 29m
_gat_UA-67187896-1 Behavioural advertising None sirvelia.com 48s

You can change your cookie preferences at any time with the Set Cookies tool. You may need to refresh the page for the setting to take effect.

Deleting cookies

Most web browsers allow some control of most cookies through the browser settings. You can set cookies in the most common browsers by following their instructions:

To find information related to other browsers, you can visit the relevant browser's website.

This Privacy and Cookies Policy was last updated on 01/02/2024, SIRVELIA GESTION SL reserves the right to update and modify some parts of it to adapt it to new legislation and jurisprudence, so we recommend you review it periodically.