{"id":12570,"date":"2026-07-27T09:12:03","date_gmt":"2026-07-27T08:12:03","guid":{"rendered":"https:\/\/lawwwing.com\/?p=12570"},"modified":"2026-07-27T09:12:35","modified_gmt":"2026-07-27T08:12:35","slug":"legal-texts-mexico-guide","status":"publish","type":"post","link":"https:\/\/lawwwing.com\/en\/legal-texts-mexico-guide\/","title":{"rendered":"E-commerce Legal Texts in Mexico: A Compliance Guide"},"content":{"rendered":"\n
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In 2025, Mexico's Federal Law on the Protection of Personal Data (LFPDPPP) came into effect and must be considered together with consumer protection legislation to comply with the legal text requirements for e-commerce website pages.<\/p>\n\n\n\n

In this article, we review what legal texts you should include on your e-commerce website, what information each one should contain, and why it's important to invest in drafting them correctly. Don't miss it!<\/p>\n\n\n\n

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Privacy Notice\u00a0<\/h2>\n\n\n\n
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What is known as a privacy policy<\/strong> within the European Union is referred to as a privacy notice<\/strong> under Mexican law. A privacy notice is a document that must inform the data subject of, at a minimum, the following:<\/p>\n\n\n\n

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  • The identity and address of the data controller.<\/li>\n\n\n\n
  • The personal data that will be processed, including an indication of which data qualify as sensitive personal data.<\/li>\n\n\n\n
  • The purposes for which the personal data will be processed.<\/li>\n\n\n\n
  • The means made available by the data controller to limit the use or disclosure of personal data.<\/li>\n\n\n\n
  • The mechanisms, means, and procedures for exercising the ARCO rights<\/strong> (rights of Access, Rectification, Cancellation, and Objection).<\/li>\n\n\n\n
  • The procedure and means by which the data controller will communicate any changes to the privacy notice to the data subjects.<\/li>\n\n\n\n
  • A clause indicating whether the data subject consents to the transfer of their personal data to domestic or foreign third parties.<\/li>\n\n\n\n
  • Whether profiling or behavioral analysis is carried out for marketing purposes.<\/li>\n<\/ul>\n\n\n\n
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    This should be supplemented by the provisions of Article 76 Bis of the Federal Consumer Protection Law (Ley Federal de Protecci\u00f3n al Consumidor \u2013 LFPC)<\/strong>, which requires that consumers be informed of the following:<\/p>\n\n\n\n

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    • That the supplier will treat the consumer's information confidentially and will not disclose it to third parties unrelated to the transaction without the consumer's express authorization or a legal requirement.<\/li>\n\n\n\n
    • The characteristics of the technical measures used to ensure the security and confidentiality of the consumer's personal data.<\/li>\n\n\n\n
    • The consumer's option to opt out of receiving commercial communications or advertising.<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      Legal Notice to Identify the Provider<\/h2>\n\n\n\n
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      Although laws do not define it by this name, they establish the requirement to disclose information about the provider's identity, which must be public and available prior to any transaction. Therefore, it is essential to have a legal notice that provides:<\/p>\n\n\n\n

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      • Provider information: business name, trademark, legal name, and RFC (Federal Taxpayer Registry)<\/li>\n\n\n\n
      • Physical address, telephone numbers, and means to file complaints or request clarifications<\/li>\n\n\n\n
      • Liabilities regarding the lack of availability, accessibility, or interruption in the operation of the information system<\/li>\n\n\n\n
      • The regulations and policies applicable in case of disputes<\/li>\n\n\n\n
      • Age restrictions for access<\/li>\n<\/ul>\n\n\n\n
        <\/div>\n\n\n\n

        Terms and Conditions of Purchase<\/h2>\n\n\n\n
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        The Federal Law for Consumer Protection (LFPC) in Article 76 bis establishes that you must provide information about the terms, conditions, total costs, additional charges, and payment methods before accepting the transaction.<\/p>\n\n\n\n

        Additionally, Mexican regulations in its NMX-COE-001-SCFI-2018 also require disclosure of:<\/p>\n\n\n\n

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        • Provider Identification:<\/strong> Commercial name, trademark, business name or legal name, physical address in national territory, Federal Taxpayer Registry number, telephone number or other contact means, email address, and external portals through which it operates.<\/li>\n\n\n\n
        • Procedure for Acquisition:<\/strong> The procedure for acquiring the good, product, or service, indicating the section where the characteristics and restrictions are explained.<\/li>\n\n\n\n
        • Right of Withdrawal:<\/strong> The text must inform the consumer that they may revoke their consent without liability or justification within five business days after delivery of the good or signing of the contract. Exceptions apply to goods or products that by their nature cannot be returned and those manufactured to order.<\/li>\n\n\n\n
        • Notification Mechanisms:<\/strong> Communication channels with the consumer<\/li>\n\n\n\n
        • Return, Exchange and Refund Mechanisms<\/strong><\/li>\n\n\n\n
        • Complaint Resolution Mechanisms:<\/strong> Procedures for claims or clarifications, with service hours and response timeframe.<\/li>\n\n\n\n
        • System Access Requirements:<\/strong> Registration requirements and access provisions and system use policies<\/li>\n\n\n\n
        • Information System Security Mechanisms<\/strong><\/li>\n\n\n\n
        • Payment and Invoicing Conditions:<\/strong> Means to obtain the tax receipt or proof of commercial transaction and procedure to request corrections.<\/li>\n\n\n\n
        • Origin of Imported Goods:<\/strong> Place where repairs can be made, user instructions, and warranties.<\/li>\n\n\n\n
        • Right to Product Replacement or Refund:<\/strong> Right to replacement of the product or return of the amount paid upon delivery of the acquired good or product, and in all cases, a credit or compensation when the good or product does not correspond to the essential elements under which it was offered or does not comply with Mexican regulations.<\/li>\n\n\n\n
        • Service Compensation:<\/strong> Right to credit or compensation when service provision is deficient, not provided, or not performed due to causes attributable to the provider or third-party provider, or does not comply with Mexican standards.<\/li>\n<\/ul>\n\n\n\n
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          Additionally, specific information is required for goods or products:<\/p>\n\n\n\n