TERMS AND CONDITIONS

1. WELCOME TO HTTPS://TERANKA.COM

Isla Capital S.L. (‘Isla Capital S.L.’, ‘we’ or ‘us’), offers you the possibility to make a reservation and stay at the establishment through the website https://teranka.com, and, where applicable, through mobile applications and other interactive properties owned and operated by Isla Capital S.L. (collectively, the ‘Website’), under the following Terms of Use.

Access to the Website grants you the status of ‘User’, understood as anyone who uses the Website for the purpose of obtaining information about our establishment and the services offered, to register on the Booking platform or to make a Reservation or contract a service (hereinafter, a ‘Reservation’, or a "Service" respectively).

1.1 Get to Know Us

• Name or Corporate Name of the holder: Isla Capital S.L.
• Tax ID/VAT number: B87932109
• Registered address of the holder: Hotel Teranka Carrer San Agusti Km 10.7 Playas des Arenals Antiguo Hotal Santi . Formentera, Ibiza 07872
• Contact e-mail: info@teranka.com *
• Commercial Registry: Volume 47995, Folio 153, Page B568781, Entry Barcelona.

1.2 Acceptance of the Terms of Use

We recommend that you read these Terms of Use carefully before making a Reservation. Use of the Website or making a Reservation by any User implies full acceptance of these Terms of Use, the Privacy Policy and Cookies and the Legal Notice, which are available at the bottom of the Website, as well as all information relating to the specific booking conditions displayed on the Website at any given time.

If you have any questions related to the Terms of Use, the Privacy Policy and Cookies or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to leave this page and not make any Reservation. If you make a Reservation on behalf of a company, you should know that it will be bound by the same.

2. USE OF THE WEBSITE

2.1 Access to the Website

The Website is freely and openly accessible; however, making a Reservation may require prior subscription or registration on the Website. Additionally, some sections may require you to fill out a form or make a payment beforehand, as explained later.

As a User, you agree to use the Website, its content, and its services in accordance with these Terms of Use, the Legal Notice, the Privacy and Cookies Policy, as well as applicable law, public order, and good customs, and not to use it in a way intended to damage, disable, and/or overload the Website, or that may in any way prevent the normal use and operation of it.
At Isla Capital S.L., we make a continuous effort to keep the Website functioning properly, maintaining the content updated. However, at Isla Capital S.L., we cannot guarantee the complete availability and continuity of access to the Website or the updating of its content.

2.2 Registration

As mentioned, to make a Reservation, we may ask you to provide certain registration data or other information. By continuing with the registration, you agree to:

• provide true, accurate, current, and complete information in the registration form; and
• maintain and promptly update this information to keep it true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account and deny you current or future use of the Website. The processing of personal data you provide through the registration form is governed by our Privacy Policy and Cookies.

In any case, according to Spanish legislation, Customers must show upon arrival at the establishment a valid and current official photo identification document (National Identity Document or Passport).

2.3 Limitations on the Use of the Website

By using the Website you agree not to:

• Make a Reservation or contract a Service if you are under 18 years old.
• Perform actions that may alter, damage, interrupt, or harm our electronic systems or those of third parties; as well as not obstruct other users' access to the Website and its services by massively consuming the computing resources through which we provide our services.
• Attempt to access other Users' email accounts or restricted areas of the computer systems of Isla Capital S.L. or third parties and, if applicable, extract information.
• Infringe our intellectual or industrial property rights or the rights of third parties.
• Reproduce, copy, distribute (or any other form of public communication), transform or modify the content published on the Website.
• Use any robot, spider, or other device, process, or automatic means for any purpose, including monitoring or copying any material from the Website.
• Bypass any measure we may take to prevent or restrict access to certain areas of the Website.
• Attempt in any other way to interfere with the proper functioning of the Website.

If you do not comply with the provisions of these Terms of Use or any other conditions set forth on this Website, we reserve the right to limit, suspend and/or terminate your access to it, and may take any necessary measures to do so.

3. RESERVATIONS

You may make Reservations through the Website, for which it is necessary that you accept these Terms of Use and the Privacy Policy and Cookies.

3.1 Making a Reservation for the hotel

We provide you with a Reservation module so that you can send us all the necessary information to process the Reservation. Once the Reservation is made through the module, you will receive an email confirming its validity along with all the corresponding information. If you do not receive the Reservation confirmation or if any data in the confirmation is incorrect, please contact us.

We will request a payment as a guarantee at the time of making the Reservation, after which you will receive an email and/or an SMS where you will either have to confirm the Reservation or see the confirmation details of it. The Reservation will only be guaranteed once we have confirmed it to you.

3.2 Conditions to modify or cancel a Reservation

If you want to modify the Reservation, we will do our best to accommodate your request as long as it is made with sufficient advance notice, and always subject to availability. You can request the modification by contacting us.

• You may cancel a Reservation with a charge of one night's stay up to 7 days before the Reservation date. Once this period has passed, it will not be possible to make changes to the Reservation or cancel it.
• After this period has passed, you will have to pay the full amount of the Reservation as a penalty for late cancellation, no-show, or early departure.

4. PRICE AND PAYMENT

4.1 Rates

The prices are those indicated on the Website and may be updated at any time without prior notice. These prices include VAT or other applicable indirect taxes, although the municipal tax must be paid at the establishment.

4.2 Payment methods

To make a Reservation or contract a Service, you must provide a payment method. The Website may redirect you to third-party platforms to complete the payment of the Reservation by credit card or other available payment methods.

4.3 Updating your payment methods

You can modify your payment methods through your account or by contacting us via the email . After each update, you authorize us to continue charging you through the relevant payment method(s).

4.4 Invoicing

When making a purchase, you can indicate if you wish to receive the invoice in electronic format. If at any time you prefer to receive it on paper, just notify us through any of our customer service channels and we will send it to you at no additional cost.

5. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service through any of the following means:

• Email: info@teranka.com
• Postal mail at the following address: info@teranka.com
• Hours: 9:00 a 20:00

We will assist you and respond as soon as possible and in any case within a maximum period of one month.

6. LIMITATION OF LIABILITY

6.1 Regarding the information.

The content of the Website is general in nature and is intended for informational purposes without guaranteeing its completeness, accuracy, timeliness, or usefulness for a specific purpose.

6.2 Regarding third-party linked content and services.

We offer you these links and information and/or services solely for your convenience, and it is your responsibility to read and accept the terms of use and privacy policies published on those linked websites or applications.

Under no circumstances does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply a recommendation or promotion of the linked sites or their content by Isla Capital S.L.. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.

In any case, we will proceed to the immediate removal of any link when the content to which it redirects may contravene national or international law, morality, or public order. Therefore, if you consider that there is a linked website with illegal or inappropriate content, we ask you to inform us so that we can take the measures we deem appropriate.

6.3 Regarding the availability of the Website.

We have adopted, and will continue to adopt, all necessary measures within our capabilities and the state of technology to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages that you or third parties may suffer due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

7. REVIEWS AND RATINGS

Isla Capital S.L. allows Users who have contracted the Services or made a Reservation to share their experience through reviews, ratings, and comments (hereinafter, the “Reviews”). These Reviews aim to help other Users make informed decisions.

By submitting a Review, the User expressly accepts these Terms of Use, the Legal Notice and the Privacy Policy and Cookies, and declares that:

• Is of legal age.
• Is the original author of the content or has the necessary authorizations for its publication.
• The Review reflects a real personal experience, either their own or of people in their environment for whom they have authorization to share such experience.
• Has not received any payment, gift, incentive, or compensation for posting the Review, except in the case of sponsored reviews or those derived from official commercial agreements with Isla Capital S.L., which will be clearly identified as incentivized content or promotional collaborations.
• The content does not infringe third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
• Does not include personal data (such as full names, addresses, emails, phone numbers, reservation numbers, contract identifiers, or similar) of themselves or third parties.
• Refrains from including images or references to minors.
• Waives all moral rights that may arise from the publication of the content.
• Accepts that, when the system requires it, they may be asked for a pseudonym, which may be visible alongside the Review.

7.1 Moderation and publication

Reviews may be reviewed by Isla Capital S.L., both through the implementation of automated systems and by manual methods, before or after their publication. Likewise, Isla Capital S.L. reserves the right to delete or reject them, in whole or in part and without prior notice, if:

• They are false, misleading, inaccurate, or not based on a real experience.
• They contain offensive, defamatory, threatening, discriminatory, sexist, racist language or incite hatred or violence.
• They include advertising, spam, links, prices, external comparisons, or other commercial purposes.
• They contain viruses or potentially harmful technical elements.
• They refer to issues unrelated to the evaluated Services, such as access or usage problems, payments, cancellations, or administrative procedures, which must be handled through the enabled contact channels.
• They contain personal data of any kind or sensitive data pursuant to Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
• They constitute attacks on other Users or other Reviews.

While Isla Capital S.L. may correct spelling or formatting errors that do not alter the content, as well as remove personal data included by mistake; both positive and negative Reviews that meet these requirements and under the same moderation criteria will be published. Likewise, each User may publish only one Review per contracted Service.

7.2 Verification and Publication of Reviews

When Isla Capital S.L. can verify that the Review corresponds to the Services actually contracted, through the contracting data, the email linked to the account, or another technical validation mechanism, such Review may be displayed identified as “verified” and the User will be informed of the verification method applied.

Reviews may come from Users who have contracted the Services directly on Isla Capital S.L. or from third-party websites, in which case their origin may be indicated.

Once published, Isla Capital S.L. will inform Users about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.

7.3 Rights of Use over Reviews

The User grants Isla Capital S.L., free of charge, non-exclusive, and without territorial or temporal limitation, a license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.

This license does not grant the right to remuneration and will remain in effect as long as the content remains useful for the described purposes.

7.4 Withdrawal, Modification, and Revocation

The User may request at any time the withdrawal, anonymization, or modification of their Review by contacting info@teranka.com. They may also revoke the consent granted for its use, without prejudice to the processing already carried out in accordance with the law.

7.5 Liability

The User will be solely responsible for the content of their Review and any legal consequences arising from it. Reviews reflect the personal opinions of their authors and therefore do not constitute statements or guarantees from Isla Capital S.L., which disclaims all responsibility regarding their truthfulness, accuracy, or usefulness.

8. MISCELLANEOUS PROVISIONS

8.1 Intellectual and/or Industrial Property

The design of https://teranka.com as well as the databases, software (including source code), the various elements that make up the website (texts, graphics, photographs, videos, sound recordings, color combinations, etc.), as well as the distinctive signs (logos, registered trademarks, and trade names) appearing therein are the property of Isla Capital S.L. or the license holders and are protected by the corresponding intellectual and industrial property rights.

Under no circumstances does the use of the Website or the contracting of the Services imply the transfer of any intellectual and/or industrial property rights over it or its contents.

8.2 Force Majeure

The fulfillment by Isla Capital S.L. of all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. Such events shall be considered, in particular, without this list being exhaustive: war, riots, insurrection, social disturbances, strikes of any kind, and supply problems not attributable to it.

If a fortuitous event or force majeure occurs, we will inform you within 10 days of its occurrence. In the event that such suspension extends beyond a period of 30 days, you will have the option to cancel the Reservation and a refund will then be made under the conditions set forth in these Terms of Use.

8.3 Modification of the Terms of Use

These Terms of Use were last updated on 26/02/2026. We may review and update these Terms of Use at any time and will notify you by the usual means, but whenever they affect material elements, they will not take effect until 14 days after publication.

8.4 Independence and Integrity of the Clauses

The illegality, invalidity, or ineffectiveness of any of the clauses that make up these Terms of Use shall not affect the effectiveness of the rest, provided that the rights and obligations are not essentially affected. Such clauses shall be replaced or supplemented by others that, being in accordance with the law, respond to the purpose of the replaced ones.

8.5 Applicable Law and Jurisdiction

Access to and use of https://teranka.com shall be governed by the provisions of Spanish law. Any dispute or controversy shall be resolved by the courts and tribunals of Eivissa with express waiver of any other jurisdiction that may correspond to you, except in the case that you are considered a consumer, in which case the courts and tribunals of your domicile shall have jurisdiction.