Mexico says no more to impossible cancellations: the reform that changes digital subscriptions

The reform to the Federal Consumer Protection Law puts an end to endless automatic charges. Canceling a digital service will now be as easy as subscribing.

If you’ve ever tried to cancel a digital subscription in Mexico, you know the struggle: unanswered emails, endless phone menus, and charges that keep showing up month after month.
In 2025, thousands of users are still trapped in what feels like a dead end. Signing up for Netflix, a fitness app, or a software platform takes seconds—but getting out can feel like an endless task.

That reality is about to change. On September 17, 2025, the Mexican Chamber of Deputies approved a reform to Article 76 Bis of the Federal Consumer Protection Law (LFPC) that sets new obligations for digital service providers.
In short: if you can subscribe with one click, you’ll be able to cancel with one click too.

What changes with the reform?

The goal of the amendment is to ensure that any consumer can cancel a subscription online immediately, easily, and without penalties.

The new rules apply to all types of services with automatic charges (streaming platforms, apps, software, online gyms, content subscriptions, and more) and bring four key changes:

• Full transparency in charges: platforms must clearly state if the service involves recurring payments, specifying the amount, frequency, and billing dates.
• Explicit consent: no charge can be made without the user’s clear authorization.
• Advance renewal notice: at least five days before an automatic charge, the consumer must receive a reminder allowing them to decide whether to continue or cancel.
• One-click cancellation button: the cancellation mechanism must be immediate, accessible, and free of penalties or additional charges.

What it means for companies

Businesses offering digital services or subscription models will need to update their internal processes to comply with the new law. The main adjustments include:

• Review of adhesion contracts: these must clearly detail the recurrence of the service and record the user’s explicit consent.
• Updated user interfaces: the “cancel” button must be as visible and accessible as the “subscribe” button.
• Automatic renewal notifications: platforms must notify users at least five days before each charge, via email or in-app notification.
• Operation records: companies must store evidence of both consent and cancellation to demonstrate transparency.
• Staff training and operational adaptation: customer support and tech teams must align their systems with the new standard of instant cancellation.

Oversight and penalties

PROFECO (Mexico’s consumer protection agency) will be responsible for ensuring compliance and may impose sanctions on non-compliant platforms.
In 2024 alone, the agency received more than 15,000 complaints related to difficult cancellations or wrongful charges—a figure that illustrates the urgency behind this reform for consumer protection in digital environments.

A new balance in the digital economy

For years, platforms have relied on adhesion contracts and automatic renewals to retain users, limiting their ability to manage their own payments.
The LFPC reform aims to correct that imbalance: canceling a subscription should be as simple as signing up.

From now on, user loyalty won’t be built on contractual traps, but on service quality, transparency, and digital trust—the very foundations of a fairer online marketplace.

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